Terms of Service

1. Introduction and Scope
This policy provides a comprehensive overview of the rules and rights applicable when you browse, purchase furniture, and use related services on our website and mobile applications. We are committed to a customer-first approach, aiming to deliver high-quality, practical, and thoughtful home shopping experiences. We recognize the importance of your rights and strictly adhere to this service policy to ensure protection at every stage of your shopping journey.

2. User Accounts and Website Responsibility

User Accounts
When registering an account, you are required to provide lawful, valid, and accurate personal information, including but not limited to your name, contact details, and email address. This information is used to verify your identity, provide personalized services, and ensure smooth transactions.
Please keep your account credentials and password secure and do not share them with others. Your account serves as your sole identity for activities and transactions on our platform, and you are responsible for all actions conducted under it.
If you detect unauthorized access, suspicious transactions, or unusual activity, please contact us immediately. We will take prompt action to protect your account; however, we are not liable for risks caused by personal negligence.

Website Responsibility
We strive to ensure the security and stability of our website. However, interruptions or errors may occur due to force majeure or technical issues. In such cases, we will address them promptly but are not liable for any direct or indirect losses resulting from such incidents.

3. Product Information, Inventory, and Pricing Rights

Product Details
We provide detailed product descriptions, images, and technical specifications. However, errors may occasionally occur. If you notice any discrepancies, please inform us promptly.

Real-Time Inventory
Inventory levels may change rapidly. If a product becomes unavailable after you place an order, we will contact you promptly to offer alternatives or issue a full refund.

Pricing and Adjustments
Prices may change due to market conditions or promotional activities. The price confirmed at checkout is the final price.
We reserve the right to correct pricing errors before shipment.

4. Orders and Payment

Order Confirmation
After placing an order, you will receive a confirmation email containing order details. An order is considered valid only after it has been accepted by us.

Payment Methods
We offer secure payment options (such as bank card payments). If you encounter any issues during payment, please contact customer service.

5. Shipping and Delivery Details

Processing Time
1–3 business days.

Shipping Area
Within the United States.

Delivery Time
Estimated 5–12 business days after dispatch, depending on external conditions.

Shipping Fees
Orders over $120: Free shipping
Orders under $120: $8 shipping fee

Taxes
All product prices include applicable duties. No additional charges are required.

For more details, please refer to our Shipping Policy.

6. Order Cancellation Policy

Cancellation Before Shipment
You may cancel your order at any time before shipment at no cost.
To cancel, please contact customer service via email with your order number and reason for cancellation.
Once confirmed that the order has not been shipped, refunds will be processed within 1–5 business days to the original payment method.

Cancellation After Shipment
Orders cannot be directly canceled once shipped. You may choose one of the following options:

Refuse Delivery:
Contact the carrier to refuse the package. Once we receive the returned item, we will process your refund within 1–5 business days to the original payment method.

Return:
If the package has been delivered, you may request a return and refund. After confirming the product is in good condition, refunds will be processed within 1–5 business days to the original payment method.

7. Returns and Refund Policy

Return Conditions
You may request a return or exchange within 30 days. Products must be unused and returned with original packaging, tags, and proof of purchase.

Process
Please contact customer service via email, specifying the product and reason for return or exchange. Our support team will guide you through the process.

Processing Time
Refunds are typically processed within 1–5 business days after we receive and verify the returned item. For exchanges, replacement products will be shipped promptly after confirmation.

For more details, please refer to our Return & Refund Policy.

8. Privacy and Data Protection
We collect only necessary user data and protect it through encryption and access control measures. Your information will not be disclosed to third parties without your consent, except as required by law.

For more information, please refer to our Privacy Policy.

9. Dispute Resolution and Governing Law
In the event of a dispute, we will first seek to resolve it through friendly negotiation. If no agreement is reached, the matter may be submitted to a court with appropriate jurisdiction.

10. Modifications to Terms
We reserve the right to modify this policy at any time. Updates will be published on our website. Continued use of our services indicates acceptance of the revised terms.

11. Limitation of Liability
To the extent permitted by law, we are not liable for indirect losses, data loss, or loss of profits resulting from the use or inability to use our website. Users assume all risks associated with using our services.

12. Intellectual Property
All content on this website, including text, images, icons, designs, and layout, is protected by intellectual property laws. Unauthorized reproduction, modification, distribution, or commercial use is strictly prohibited.

13. Contact Information
If you have any questions regarding these terms or require assistance, please contact our customer service team via email or phone.

Phone:+1(210)435-9028

Email:assist@loftnovaa.com

Address:10001 FONDREN RD APT 801,HOUSTON,TX 77096,United States

Business Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (EST Time)